Refund policy

Refund & Return Policy – Elyvia Jewels

This Refund & Return Policy governs purchases made through Elyvia Jewels.

1. Eligibility for Returns

Returns are only accepted if the product is received in a damaged condition. To qualify, customers must notify Elyvia within 24 hours of delivery and provide clear supporting evidence, including photos/videos of the damaged product, outer packaging, and shipping label. The product must remain unused and in its original packaging.

2. Non-Returnable Products

The following items are not eligible for return:

Products that are not damaged upon delivery
Earrings (due to hygiene considerations)
Customized or personalized items
Products purchased during sales or promotional offers
Items damaged after delivery due to misuse or mishandling

3. Damaged, Defective, or Incorrect Products

If a product is delivered damaged, defective, or incorrect, customers must notify Elyvia within 24 hours of delivery with supporting evidence (photos and unboxing video, if available). Upon verification, Elyvia reserves the right to offer a replacement, store credit, or refund.

4. Refund Processing

Approved refunds will be processed within 5–7 business days and credited to the original method of payment. Elyvia shall not be responsible for delays caused by payment gateways or banking institutions.

5. Shipping Costs

Original shipping charges are non-refundable. Return shipping costs shall be borne by the customer unless the return is due to a damaged, defective, or incorrect product.